Refund policy

Everything we sell is printed to order in the UK. We hold no stock, and a returned shirt cannot go back on a shelf, because there is no shelf. That shapes everything below. We would rather be straight about it than bury it in clause 14.

If it is our fault: damaged, misprinted, or the wrong item
Email us within 30 days of delivery with your order number and a photo. We will reprint and re-send it, or refund you in full. Your choice. You do not need to post anything back to us.

If you changed your mind
You have 14 days from the day your order arrives to tell us you want to cancel, and a further 14 days to send it back. That is your standard UK distance-selling right and we are not going to make it awkward. The item must be unworn, unwashed and in the condition it arrived in. You cover the return postage. We refund the item price and the original standard delivery charge within 14 days of the item reaching us.

If you ordered the wrong size
Same as above: it counts as changing your mind, so the 14-day window applies and the return postage is on you. The size guide exists for exactly this reason. Please use it.

Exchanges
We do not run exchanges as a separate process, because there is no stock to swap from. Return the wrong one and place a new order for the right one. That is genuinely faster than anything we could offer you.

What we cannot take back
Anything worn, washed, altered, or damaged after delivery. Gift cards.

How to start a return
Email christopherholden2010@gmail.com with your order number and what is wrong. We reply with a return address and instructions within two working days. Please do not post anything back before you have heard from us, because parcels that turn up unannounced are very hard to match to an order.

Refunds
Once we have the item back, or your photo if it is a fault, the refund goes to your original payment method within 10 working days. How quickly it appears after that is between you and your bank, and outside our control.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.