Terms of service

Terms of Service

Past Performance is a sole trader business based in the United Kingdom. In these terms, "we", "us" and "our" mean Past Performance, and "you" means you, the customer.

These terms, together with our Privacy Policy, Refund Policy and Shipping Policy, set out the basis on which we sell to you. Please read them before you order. By using this website or placing an order, you accept them. If you do not accept them, please do not use the site.

Nothing in these terms reduces your statutory rights as a consumer under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where anything here conflicts with those rights, your statutory rights take priority.

1. WHO WE ARE
Trading name: Past Performance
Legal status: sole trader, United Kingdom
Business address: [INSERT BUSINESS ADDRESS]
Email: christopherholden2010@gmail.com
We are not currently registered for VAT. Prices shown do not include VAT and no VAT is charged.

2. USING THIS SITE
You must be at least 18 years old to place an order. You are responsible for keeping your account details secure and for any activity on your account. You agree that the information you give us is accurate and complete, and that you will keep it up to date so we can fulfil your order and contact you about it.

3. OUR PRODUCTS
Every item is printed to order in the United Kingdom. We hold no stock.

We have made every effort to show our products accurately, but colours and print appearance may differ from how they look on your screen depending on your device and its settings. Garment colours and fabric weights may also vary slightly between production runs. This is normal for printed apparel and is not a fault.

Product descriptions and prices may change at any time. We may discontinue any product, and we may limit the quantity available to any person or region.

4. ORDERS
When you place an order you are making an offer to buy. A contract is formed only when we send you an order confirmation email. We may decline an order, for example if the item is unavailable, if there has been a pricing error, or if we suspect fraud. If we decline or cancel an order, we will tell you and refund any payment in full.

Because items are printed to order, production may begin quickly. If you need to change or cancel an order, email us immediately and we will help if production has not started. This does not affect your cancellation rights under Section 6.

5. PRICES AND PAYMENT
Prices are in pounds sterling and are shown on the product page. The price you pay is the price displayed when you place your order, as confirmed in your order confirmation email. Delivery charges are shown separately at checkout and are set out in our Shipping Policy.

Payment is taken at the time you order and is processed by Shopify Payments or another provider shown at checkout. We do not store your card details.

If we discover a genuine pricing error before dispatch, we will contact you and give you the choice of paying the correct price or cancelling for a full refund.

6. CANCELLATION AND RETURNS
You have the right to cancel most orders within 14 days of receiving them, and a further 14 days to return the goods. Full details, including how to start a return and when we cover postage, are in our Refund Policy, which forms part of these terms.

Please note that goods personalised or made to your specification are excluded from the standard cancellation right. Our current range is not personalised, so this exclusion does not apply to it, but it may apply to future custom items, which will be clearly marked as such.

7. DELIVERY
Delivery times are set out in our Shipping Policy and are estimates. Goods are your responsibility once they are delivered to the address you gave us. We deliver to the United Kingdom only.

If we fail to deliver within 30 days, or within any longer period you have agreed to, you may treat the contract as at an end and receive a full refund.

8. INTELLECTUAL PROPERTY
All designs, artwork, text, images and other content on this site are owned by us or used with permission, and are protected by UK copyright, trade mark and other intellectual property law.

You may view and use the site for your own personal, non-commercial purposes. You may not copy, reproduce, redistribute, modify or commercially exploit our designs or site content without our written permission. You may not reproduce our designs on garments or other products.

9. RELATIONSHIP WITH SHOPIFY
Past Performance is powered by Shopify, which enables us to provide this store to you. Any sale or purchase you make is made directly with Past Performance. Shopify is not responsible for any aspect of any sale between you and us, including any injury, damage, or loss resulting from purchased products and services. You release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Past Performance.

10. PRIVACY
We handle your personal information in accordance with our Privacy Policy and UK GDPR. Because this store is hosted by Shopify, information you submit is transmitted to and processed by Shopify and may be transferred outside the United Kingdom. Our Privacy Policy explains this in detail.

11. REVIEWS AND FEEDBACK
If you send us reviews, suggestions or other content, you grant us a royalty-free licence to use, reproduce and display it in connection with our business. You confirm the content is yours to give, is not unlawful, offensive or defamatory, and does not infringe anyone else's rights. We may remove content at our discretion, but we are not obliged to monitor it.

12. ACCEPTABLE USE
You may use this site for lawful purposes only. You must not use it to break the law, infringe our rights or anyone else's, harass or abuse any person, transmit malware, send unsolicited advertising, impersonate anyone, or attempt to bypass our security measures. We may suspend or refuse access if you do.

13. ERRORS AND OMISSIONS
Occasionally information on this site may contain errors relating to descriptions, prices, delivery charges or availability. We may correct errors and update information at any time. Where an error affects an order you have already placed, we will contact you before proceeding.

14. OUR LIABILITY TO YOU
We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the goods, including the right to receive goods that are as described, of satisfactory quality, and fit for purpose.

Subject to that, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We are not liable for business losses; we supply goods for domestic and private use, and if you use them for any commercial purpose we will have no liability for loss of profit, loss of business, business interruption or loss of business opportunity.

We are not liable for delays outside our control, including carrier delays and events amounting to force majeure, but we will contact you as soon as possible and you may cancel and receive a refund for undelivered goods if the delay is substantial.

15. THIRD-PARTY LINKS
This site may link to websites operated by others. We do not control those sites and are not responsible for their content, products or privacy practices. Visiting them is at your own risk.

16. COMPLAINTS
If something has gone wrong, email us at christopherholden2010@gmail.com and we will try to resolve it. We reply to enquiries within two working days. If we cannot resolve your complaint, you may be able to use the Chartered Trading Standards Institute's alternative dispute resolution scheme, or contact Citizens Advice on 0808 223 1133.

17. CHANGES TO THESE TERMS
We may update these terms from time to time. The version that applies to your order is the version published when you placed it. Changes do not affect orders already confirmed.

18. GENERAL
If any part of these terms is found to be unenforceable, the remaining parts continue to apply. If we do not immediately insist that you do anything you are required to do under these terms, that does not prevent us from doing so later. You may not transfer your rights under these terms without our agreement. We may transfer ours, and will tell you if we do.

19. GOVERNING LAW
These terms are governed by the law of England and Wales. You and we both agree that the courts of England and Wales have jurisdiction, except that if you live in Scotland you may bring proceedings in Scotland, and if you live in Northern Ireland you may bring proceedings in Northern Ireland.

20. CONTACT
Past Performance
[INSERT BUSINESS ADDRESS]
christopherholden2010@gmail.com

Last updated: 21 August 2026